Being able to communicate with your shared hosting provider whenever you have any questions or encounter any problems is very important and how fast they'll answer back and take action can be crucial, in particular when your website is business-oriented, as longer downtime can often mean losing potential customers. The support solutions are an easy way to recognize genuine suppliers from resellers. The second usually answer only to e-mails or support tickets and you may need to wait for a whole day or more so as to receive a reply. If the issue involves a few replies, you'll end up losing a few days in order to have a basic problem solved. When you use the services of a genuine and reliable hosting supplier, you will be in a position to get in touch with the support team at any moment and get an instant response no matter what the problem or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all of our shared hosting plans are round-the-clock, so you can forget all about waiting for a couple of days in order to receive assistance. If you are not our client yet, you can phone us, chat with a consultant or send an email. If you already have an account, you are able to open a support ticket in addition to the other three ways of contact. You'll be able to pick the most suitable way to contact us depending on where you are or what kind of hardware you're using. We will help you for almost any hosting-related query that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a ticket, but even then the max response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how important it is to receive quick assistance, especially if your web site is not functioning properly for whatever reason. All our Linux semi-dedicated hosting include 24/7 customer and tech support, which means that if anything comes up, you will be able to use several ways to get in touch with us - telephone line with several local numbers internationally, live chat, e-mail messages and support tickets. The first two methods are for billing, pre-sales and basic issues, so that in case you don't have an account yet, for instance, you're able to get more details regarding our services, or we will help you with simpler tech matters. The next two options are for strictly technical problems or everything which is more time-consuming due to the fact that it's much easier follow the dialogue between you and our support team. The warranted max reply time for them is only one hour, the actual one - 15-20 minutes, so you won't have to wait for an entire day so as to get assistance as you may have to do with various other service providers.

24/7 Customer Support in VPS

In case you acquire a virtual private server through our company, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have several local telephone numbers in the U.S.A., the UK and Australia plus a live chat service. When you are an active customer and you need assistance with a technical issue which requires more time to analyze or resolve, you're able to open a ticket from your billing account or you can send an e-mail and we will take care of the trouble and send you a response within the hour. The response time is warranted 24/7, including weekends and holidays, yet for many issues it takes a maximum of half an hour to get assistance. The support service covers the VPS and all of the pre-installed software it features, so if you'd like to have help with third-party applications, you will be able to check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Hosting

With a one-hour maximum answer time warranty, you will get prompt support when you obtain a dedicated server from our company. Our customer and technical support crews are online 24/7/365, therefore if you open a support ticket via your billing account or you send an e-mail message related to any issue with your server or the pre-installed software on it whatever the time of the day, you'll have a reply within one hour, even during holidays. Our ticketing system is the more suitable option in case the issue in question requires more time to be resolved or in case it needs to be given to our administrators, as it's easier to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to call us or talk to a live agent using our chat service. If you include the Managed Services upgrade to your server plan, our administrators will also support you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 too.