In case you have ever had a shared hosting account before or you've dealt with any kind of online service, you are probably aware from your personal experience that for many things it's better to talk to a live person on the phone than to exchange support tickets or e-mail messages. In order to find out more about a specific service before you decide to order it or when something small has to be made, for instance, it'll be easier and a lot faster to do it live. When you are able to seek the advice of representatives by phone, it's very likely that you are dealing with an actual hosting supplier, not just a reseller. The type of support that you will get on the telephone differs between different providers - from common issues to dedicated tech support. Generally most providers supply pre-sales assistance and first level telephone support, while more complicated technical matters are managed through electronic mail and tickets.

Phone Support in Shared Hosting

We know that the option to communicate with a live agent is very important, that's why we have 3 support lines globally (Australia, USA and UK) and you will be able to get in touch with us over the phone for fourteen hours a day. In case you consider acquiring one of our shared hosting packages, for instance, you are able to phone us and find more about our services before placing your order so as to ensure that we do meet all of the system requirements for your sites. After your purchase, you will be able to contact us about any kind of sales or billing problems you may have, or get any general or basic tech information that you need. We have aimed to find the perfect balance between telephone and ticket support, so for strictly technical matters you will have to use the ticketing system, that will help you follow the communication along with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

If you need more details about the Linux semi-dedicated hosting that we provide, you can call some of the three support lines that we have across the globe - in the United States, the UK and Australia. In this way, you have the option to check ahead of time whether our services are appropriate for your websites. In case you are already our customer and you have a semi-dedicated account, you have the option to reach us on the phone for fourteen hours daily about any type of billing or common queries. For strictly tech problems you will need to take advantage of our ticketing system so as to communicate with our tech support because someproblems just need longer time to be resolved, but we can assist you on the phone with countless minor tech issues as well, saving you the time and efforts.