If you ever have any enquiries about your web hosting plan or if you face a problem with your sites, you’ll have to contact the respective hosting company’s customer support team. It may not make any difference how soon they’ll respond when you've got a general inquiry, but a problem like a mishandled app update, for instance, may result in your site becoming broken or invisible on the web. And the longer you have to wait for the support team to lend a hand, the longer the website will be inoperative. If you offer goods or services online, any downtime will influence your site in a harmful way and you can lose existing or prospective visitors. Many web hosting providers, chiefly resellers, handle emails and trouble tickets within 24 hours, but in the Internet era this is much too long, since visitors will rarely revisit a site that is not functioning correctly for lengthy periods of time.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting packages come bundled with a 1-hour response time guarantee, so irrespective of what question or issue you might have, we will always be there to help you. As a matter of fact, it seldom takes more than 30 minutes to get a problem resolved or a question answered, and this is valid for both sales and technical matters. Our support engineers are available 24-7, even on weekends and national holidays, which goes to say that you will always get swift help. We understand precisely how invaluable time can be, so by the time we reply to your email or support ticket, we will have examined the matter and, in case we haven’t come up with a solution, we’ll give you more information about what you need to do on your end – when the circumstances demand this. With our support service, you can be sure that there will be someone to help you straight away, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from us, you can take advantage of our hyper-fast support services. You will get a reply to any support ticket submitted from the web hosting Control Panel or e-mail sent to our tech and customer support team in no more than one hour. The response time is guaranteed and it applies irrespective of the matter – technical or billing. Often, it takes substantially less time to investigate and solve a problem. We’ll provide you with more information if the solution involves something that has to be done on your end. If you get in touch with us during official holidays or weekends, the response time will be precisely the same and considering that our support staff will be at your disposal 7 days a week, you’ll receive instant assistance for virtually any billing, general or technical issue regardless of what time it is.