When your web hosting supplier offers live chat support, you are able to talk with a representative in real-time and learn useful information or get a problem resolved in a timely manner. The advantage of using chat compared to calling to talk to a live person is that you will need just a computer with access to the web, so you will not pay any charges if you are in a different country or state. In addition, it will be quicker to copy and paste details like domain names, usernames or error messages i.e. details that are sometimes difficult to provide to the other side on the phone. The real-time chat is also a quicker solution to contact your web hosting service provider's support crew as compared to using a ticketing system. Last, but not least, when some situation requires a little more time to be dealt with, you can do something else entirely while you wait for support on the live chat, so you will not lose time - something that's not possible in case you are on the telephone.

Live Chat Support in Shared Hosting

As part of the support services that we provide for all of our shared hosting packages, you will find live chat support that is available 24/7, even on holidays. You are able to contact us no matter if you already own an account or not, as we can help you with almost anything, ranging from supplying you with general information about our services in case you are not our customer yet and you're thinking about purchasing one of our plans, to assisting you with creating an email account in an email client. A part of the problems are more complicated and time-consuming, and you will have to use the ticketing system that is integrated in our Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for various things.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is accessible to all our potential and present customers. In case you're thinking about a new web hosting account, you are able to chat in real time to one of our representatives and get more information about our Linux semi-dedicated hosting so that you can choose the optimal package for your web sites. In case you already own an account with us, we can assist you in a timely manner with billing, general and first-level techmatters. Although in certain cases you'll have to open a support ticket as there're situations that cannot be resolved on the live chat, we'll be able to assist you with various basic jobs, such as setting up an e-mail account in an email client or redirecting one domain to another. This way, you'll receive timely assistance and you'll save many hours.