Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you won’t ever have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any trouble ticket whilst you’re browsing your files or modifying various account settings. The ticketing system is being strictly monitored 24-7-365 by our customer support staff representatives and the response time is maximum sixty minutes, but it rarely takes more than twenty minutes to receive help. In contrast to certain providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you like and ask for info relating to any billing or technical problem. Moreover, you can see a number of help articles, which will help you fix the most commonly experienced predicaments yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we use is built into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated hosting, which implies that you won’t need a separate platform to contact our tech support team – you can do it on the spot the moment you come across a complication. Sending a new ticket takes a few mouse clicks and tracking down an older one is equally easy. With our intelligent search box, you can swiftly track down any ticket that you’ve already sent. You can post a ticket whenever you wish since our customer service team members are available to you 24-7 and respond in no more than one hour, even though it seldom takes that much to obtain an answer. With the Hepsia Control Panel, you’ll have everything in one single location and you can just forget about needing to use two or more platforms to troubleshoot a simple problem.