In case you have bought a hosting package and you’ve got some inquiries about a concrete feature/function, or if you have come across a certain predicament and you need assistance, you should be able to contact the respective help desk team. All hosting providers deploy a ticketing system no matter if they provide other means of contacting them aside from it or not, as the easiest way to resolve an issue most often is to submit a ticket. This model of correspondence makes the responses exchanged by both sides easy to track and permits the client care staff members to escalate the case in case, for example, an admin has to intervene. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you will need to use no less than two separate accounts to contact the client service staff and to actually manage the hosting space. Non-stop signing in and out of different accounts could often be a drag, not to mention the fact that it requires a very long time for the majority of web hosting companies to process the ticket requests themselves.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you won’t ever have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any trouble ticket whilst you’re browsing your files or modifying various account settings. The ticketing system is being strictly monitored 24-7-365 by our customer support staff representatives and the response time is maximum sixty minutes, but it rarely takes more than twenty minutes to receive help. In contrast to certain providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you like and ask for info relating to any billing or technical problem. Moreover, you can see a number of help articles, which will help you fix the most commonly experienced predicaments yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we use is built into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated hosting, which implies that you won’t need a separate platform to contact our tech support team – you can do it on the spot the moment you come across a complication. Sending a new ticket takes a few mouse clicks and tracking down an older one is equally easy. With our intelligent search box, you can swiftly track down any ticket that you’ve already sent. You can post a ticket whenever you wish since our customer service team members are available to you 24-7 and respond in no more than one hour, even though it seldom takes that much to obtain an answer. With the Hepsia Control Panel, you’ll have everything in one single location and you can just forget about needing to use two or more platforms to troubleshoot a simple problem.