Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our client service staff is educated to instantly attend to all our shared hosting packages customers’ concerns and advice requests. Through our ticketing system, you will be able to post your question and a support crew fellow member is going to go back to you within max 60 minutes. Basically, practice has proved that the general response time is Twenty or so minutes.

  • Top quality support service
  • A Top–quality Support Service

  • It is easy to contact us 24x7x365 with any issue you possibly have about SONIC NETZ’s products. Now we have employees present constantly to give you support at any time required. You can use the ticket system or drop a message at any time, or you can pick–up the telephone or use the live chat during working hours.

  • Intuitive help center
  • An Intuitive Help Section

  • We have included an extensive practical knowledge base into the Control Panel as a way to obtain practical step by step information at any time. Each section of the Control Panel possesses its own contextual help area presenting a variety of how–to posts. We have also organized video tutorials to give you a more effective visual representation of precisely how to execute any presented activity.