Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • You can find almost all the answers to your questions in the intuitive Help section included in your Site Control Panel. It includes an in–depth knowledgebase with commonly asked questions and comprehensive educational articles prepared by our practiced client support staff.

  • Top quality support service
  • Educational Video Clips

  • If you prefer to see how a task is done or how a problem is remedied, instead of just reading about it, take a look at our compilation of how–to video tutorials. They cover plenty of different issues and will help you swiftly find your way around our Site Control Panel.

  • Intuitive help center
  • A 60–Minute Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock support service and include a 1–hour response time guarantee. Our well–trained support engineers will be available 24 hours a day and will solve any issue that you might encounter within less than one hour after the ticket submission. Normally, a reply will be given to you within twenty minutes.