Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • All your support requests will be dealt with in maximum 1 hour after the ticket or e–mail is received. If your case requires additional assistance from a server admin, we will direct the trouble ticket or the e–mail to the person on duty and we will leave a comment to let you know that more time will be needed for finding the optimal solution. If you take advantage of the Administration Services package, any of the server management services included there will be executed whenever you specify.

  • Top quality support service

  • A Top–Notch Support Service

  • We’ll be online for you 24x7x365 to reply to any queries that you may have pertaining to our Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also need help handling server admin tasks, you can examine our Administration Services package, which includes backup hard disk drive space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and troubleshooting services

  • Intuitive help center

  • An Intuitive Help Area

  • Each Linux dedicated servers hosting package includes our charge–free Site Control Panel, which offers a circumstantial knowledge base plus a group of how–to video tutorials. Whenever you require help while working with the Site Control Panel, just click on the Help or Videos buttons in the top right corner.